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Health care law sign-up flaws continue on Day 2 in Iowa

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Posted: Thursday, October 3, 2013 12:00 am

DES MOINES -- A second day of technological snags kept some Iowa residents from comparing prices or enrolling in a plan on the state's new online health insurance marketplace Wednesday.

Denise Rathman, 47, of Des Moines, said she'd tried to log in Tuesday, but the website would not allow her to create an account. On Wednesday she encountered similar problems and after more than 20 minutes of waiting gave up for a while.

"It was worse today than it was yesterday," she said.

The marketplaces are a key component of the nation's new health care law.

Rathman, who has insurance through Dec. 31, is eager to sign up for a policy. She said she has good insurance but also has psoriatic arthritis, which has caused her to be denied insurance in the past.

One of the protections provided under the law is that consumers with existing medical problems cannot be denied coverage.

"I'm pretty excited for this," she said.

Rathman said she's frustrated but not too worried because she knows she has until mid-December to sign up for insurance. But she's concerned some people may give up.

Consumers who want coverage starting Jan. 1 have until Dec. 15 to enroll.

Federal officials said 4.7 million unique visitors logged into the website on Tuesday. A federal call center received 190,000 calls.

© 2015 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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